Returns & Exchanges
At Napiers, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn and tagged fashion items. If your new look doesn't fit or feel quite right, we've made the exchange and refund process simple and seamless.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the original items in their secure packaging, ensuring all designer tags remain attached and the garments are in their original condition.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing